Do not contract for pool maintenance with this company. We were billed over twice the agreed rate that we contracted them for on several occasions. The first time that over $1,200 was drawn out of our account when we were expecting to pay $600/month for pool maintence, we called them to discuss the unexpectedly large bill and were given some bunk excuses about needing chemicals because of lawn clippings being blown into the water and some made-up sounding water testing that we never asked them to perform. The $600 extra dollars for the month for chemicals and testing was a ludicrous sum. We maintained our pool ourselves for an entire season for less than the overage for one month under the maintenance contract with Backyard Staycations. We asked the service manager never to bill over the agreed-upon rate ever again, and to discuss future testing and chemical purchases with us prior to performing them so that we can approve or disapprove the costs only to be hit with another $1200 charged out of our account the very next month. We feel very taken advantage of, have been extremely displeased with the lack of communication, the rude responses when we've called, and the inability to adequately explain these extremely high prices that greatly exceeded the quoted prices. We're submitting a complaint with the Better Business Bureau and spreading the word wherever we can. Do not enter into a maintenance contract with Backyard Staycations.
Very nice people.
Very nice place. Customer service was awesome and they are very friendly with great prices.
Knowledgeable and helpful and friendly staff
Cool store! I went in not knowing what to expect, hoping to explore options and learn about hot tubs. The salesperson, Samantha, was extremely helpful and knowledgeable. She made great recommendations and gave me honest opinions, which I really appreciated. I have some homework to do now that I understand what's involved, and look forward to doing business with them in the future.
Backyard Staycations is a US Store based in Sellersburg, Indiana. Backyard Staycations is located at 8711 Old State Rd 60, Sellersburg, IN 47172, USA.
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