Great employees! The front cashiers are the friendliest and always the most helpful. Good staff make a business successful. Thank you Ashley for the great customer service.
On the brighter side they have a lot of nice things in their store. And the ladies up front are very nice. Perhaps they need to train the pharmacy technicians better.
This is my first review ever leaving and I feel very strongly about it. I never like to do this but I feel really upset about my experience today. I have went to this pharmacy for a long time. I wanted to stay here due to the customer service being really good and for convenience until today. I experienced the worse customer service EVER. Phil in the pharmacy was so rude to me when I was asking for my children's medications to have an automatic refill. First he needed me to specifically tell him all of the medications they were taking and that needed the automatic refills. Fine whatever I can do that. THEN while telling him what medications needed the automatic refill his tone and comments were so rude. Phil because of you I have decided to switch over to a pharmacy that is respectful to their customers. I think you should consider switching to another job. Using the excuse of your busy with 120 orders to be rude to me is unacceptable. You wont have 120 orders to keep filling for long with that customer service.
The worst Pharmacy in the world. First of all they lost my insurance card ( the girl wanted to keep it, I should have known better than to leave without it). When I called to get the insurance card for 4 days they told me they couldn't find it. On the 5th day I called the manager (she was out). She found the card right away. Then after all of that, they didn't even run my insurance correctly and told me I would have to pay full price for my child's prescription. Went down to Walgreens with the same prescription in the same insurance card and bada bing bada bang bada boom what do you know $200 cheaper because they were in my insurance. Needless to say I'm going to be going to Walgreens down the street.
These people are very caring of their customers!
Rite Aid is a US Pharmacy based in Sellersburg, Indiana. Rite Aid is located at 7505 County Rd 311, Sellersburg, IN 47172, USA.
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