This branch is a joke. I have worked in the banking industry for over 10 years; while I can't speak for every branch but the Sellersburg Centra has the worst customer service I have ever heard of. They lack the knowledge and communication needed to run a successful office. They never answer their phones...even when the cooperate office tries to call, nor do they return your phone calls. When you do get to speak with someone, you get a different answer depending on who you speak with and what day of the week it is. Not to mention, as a walk-in customer, the tellers are more concerned with helping the drive-thru customers even when you were there first and standing right in front of them. From my experience in the banking industry, all of these are things you should NOT do to keep your customers. The number one thing is to focus on your customer and give them the customer service they deserve, go above and beyond to do whatever you can to help with their financial needs/requests. Centra in Sellersburg is doing everything but that. I will be telling everyone I know about these experiences and encouraging them to switch to a new bank ASAP.
Do yourself a Favor , use a different branch. I recommend the Clarksville Walmart branch if you have to use centra .This location has the worst customer service it's a headache every time . It's seeming to be one bad experience after another with centra as a whole recently though. It's time to find another credit union or bank to deal with .
Centra Credit Union is a US Finance company based in Sellersburg, Indiana. Centra Credit Union is located at 7812 IN-60, Sellersburg, IN 47172, USA.
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